Contact Center (formerly ACD)

Use your VoIP telephone system to deliver exceptional and customizable customer experiences. Typically, the Contact Center service is used where there is high-volume of incoming calls handled by multiple staff members. Route incoming phone calls based on agent skills, provide a rich chat optionleverage meaningful reporting for management, access easy-to-use menus for supervisor changes, and integrate with other applications.  Consult with ENCS to see if the Contact Center service is right for you.

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