Telephony Service

ENCS offers Telephony Services which includes instruments and infrastructure to support communications between users as well as connection to the public telephone network. Through this service, users located across Penn State are able to place and receive telephone calls.



Service Policies and Information


Effective January 28, 2019

With a recent upgrade to the University’s voicemail platform, Penn State IT is now able to offer the Single Inbox feature for voicemail users who are also using Office 365 email.  This modern capability creates a connection between voicemail and email for expanded retrieval, management, and storage options.

To familiarize yourself with the benefits and how to use this new feature, review the Index of Informational Articles.

Read the Penn State News story: 
Single Inbox now available for voicemail users to manage messages in Outlook

My.VoIP Portal -Voice Communications Self-Service

Voice Communications Self-Service, or My.VoIP, is a set of web-based tools, accessible from your computer or mobile device, that lets you customize how you interact with your Unity voicemail messaging, your VoIP phone settings, your notifications, and more.

These tools are available to all Penn State employees who use a personal Cisco VoIP telephone or Unity voicemail box.  If you’re using these tools when away from the Penn State Network, you’ll need to download and install the Cisco AnyConnect Secure Mobility (VPN) Client.

Visually access and manage your voicemail messages and greetings, reset your PIN, manage your phone’s speed dial programming and call forwarding, access real-time agent and queue statistics (for call-center supervisors), and more, all from the My.VoIP portal at:

On the go? Use the Cisco AnyConnect VPN     

For your computer – – Connecting to Penn State

For your Apple phone – Apple App Store and the Apple iOS AnyConnect User Guide

For your Android phone – Google Play Store and the Cisco Guide for Android Users

More Information   

FAQ’s and Troubleshooting

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